Your Data. Our Responsibility.

GoExch9 is committed to protecting your privacy and safeguarding your data. We understand that you trust us with sensitive information, including contact details, account activity and transaction history. In return, we aim to handle every piece of data carefully, transparently and in line with industry best practices.

This Privacy Policy describes what data we collect, why we collect it, how we use it and the choices available to you. By using our platform, you consent to the practices described in this policy.

We may collect and process the following categories of information when you use GoExch9:

• Account details – Name, username, contact details and basic profile information.
• Contact channels – WhatsApp number and email address for support and communication.
• Technical data – IP address, device type, browser version, operating system and access times.
• Usage data – Pages visited, actions taken, features used, login times and session durations.
• Transaction data – Deposit and withdrawal history, bet placements and settlement summaries.

We collect this information to deliver a secure and personalised betting experience, and to protect both users and the platform from misuse.

We use your personal and technical data for the following purposes:

• To create, manage and secure your GoExch9 account.
• To verify your identity where required for compliance or security.
• To process deposits, withdrawals and settlement of bets.
• To provide customer support and respond to your requests.
• To monitor platform performance and detect technical issues.
• To prevent fraud, abuse and unauthorised access.
• To analyse usage trends and improve user experience.
• To promote responsible gaming and identify potential risk patterns.

We do not sell your personal information to third parties. Any usage of data is strictly tied to improving and protecting the services we offer.

GoExch9 uses cookies and similar technologies to support core functions of the platform and enhance your experience. Cookies may be used to:

• Keep you logged in between sessions.
• Remember preferences such as language or display settings.
• Measure performance and usage of the website.
• Detect suspicious or automated activity.

You may control or delete cookies through your browser settings. However, disabling certain cookies may impact functionality and performance of the platform.

We take data security seriously and use a combination of technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. These measures may include:

• Secure servers and encrypted communication channels.
• Access controls and internal permission systems.
• Regular monitoring for suspicious activities.
• Limited access to sensitive data for authorised personnel only.

While we strive to protect your data, no online system can be guaranteed to be 100% secure. We recommend that you also protect your account by using strong passwords and keeping your login details private.

GoExch9 does not sell, rent or trade your personal information. We may share limited data only under the following circumstances:

• Service providers: With trusted partners who assist with payment processing, security, risk checks or technical infrastructure, under strict confidentiality.
• Legal requirements: When required by law, court order or regulatory authority.
• Fraud prevention: With relevant institutions or partners to investigate or prevent fraudulent transactions or illegal activities.

Any third party receiving your data is expected to apply privacy and security practices that are consistent with our own standards.

Depending on your location and applicable regulations, you may have the right to:

• Request access to the personal data we hold about you.
• Ask for corrections if your information is inaccurate or incomplete.
• Request limitations on how your data is processed.
• Request deletion of certain information, subject to legal obligations.
• Opt-out of certain non-essential communications or tracking tools.

To exercise any of these rights, you can contact our support team through the official channels listed below. We may ask you to verify your identity before processing the request.

We retain your data only for as long as it is necessary to:

• Provide and maintain your GoExch9 account.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce our Terms & Conditions.
• Maintain accurate transaction and risk records.

Once data is no longer required for these purposes, we aim to remove or anonymise it in a secure manner.

GoExch9 is not designed for and does not knowingly collect information from individuals under the age of 18. If we become aware that an underage user has provided personal information or used the platform, we will:

• Close or restrict the account.
• Remove relevant personal data where appropriate.

We strongly advise parents and guardians to supervise access to devices and online platforms used by minors to prevent exposure to gambling content.

GoExch9 may update this Privacy Policy from time to time to reflect changes in regulation, technology or our services. Any updates will be posted on this page with a revised effective date.

Continued use of the platform after such updates indicates your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.

If you have any questions, requests or concerns regarding this Privacy Policy or how your data is handled, you can contact us through:

Email: support@goexch9.in
WhatsApp Support: Official 24/7 channel via our contact link.

We aim to respond to privacy-related requests promptly and transparently, always keeping your safety, trust and confidentiality in mind.